Clinical Communiqué Volume 10 Issue 3 September 2023

Download PDF:  Clinical Communiqué September 2023 Edition

In this edition

• Editorial

• Case #1: Missing the moments

• Case #2: "I told them but no one came"

• Expert Commentary: Stolen moments and lost lives

• Expert Commentary: Engaging patients (and their families) to improve safety

In this edition we present two cases where the patient's families told the coroners that they had not been listened to by the nurses and doctors caring for their loved ones. A failure to hear the concerns of those that should be at the centre of every health care interaction is a missed opportunity to prevent harm.

The commentaries in this edition were written by two experts, Ms Elizabeth Deveny, and Ms Belinda MacLeod-Smith, who have dedicated their careers to advocating for consumer- centred health care.